Privacy Policy

Information We Collect

We may collect your name, email, phone number, billing address, shipping address, order details, payment status, customer messages, and technical data such as IP address, browser, device type, and cookie identifiers.

How We Use Information

We use information to create and manage orders, confirm payment, arrange shipping, provide tracking, answer customer service requests, prevent fraud, maintain account security, and improve product pages and checkout.

Customer Support AI And Media

Text support messages may be processed by configured artificial-intelligence providers to help answer store-related questions. Customer images are sent for AI analysis only after a separate per-image confirmation. Voice messages from connected social channels are sent for transcription only when the feature is enabled and our documented notice, legal basis, provider, cross-border transfer, and retention requirements have been confirmed. You can decline image analysis and ask for human support.

Payment And Security

Payment details are handled through payment providers. We do not intentionally store full card numbers. Sensitive access data is protected by server permissions and internal access controls.

Shipping Partners

To deliver orders, we may share necessary shipping information with logistics partners, customs service providers, and carriers. This usually includes recipient name, address, phone number, country, postal code, package weight, and tracking details.

Cookies

Cookies may be used for login, cart, currency, language, analytics, fraud prevention, and customer support. You can disable cookies in your browser, but some checkout functions may not work properly.

Data Retention

Order and invoice records may be kept as long as needed for customer service, accounting, tax, fraud prevention, and legal compliance. Support messages may be retained to resolve future order questions.

Your Choices

You can contact us to request access, correction, or deletion of personal information where applicable. Some order records may need to be retained for legitimate business or legal reasons.