Privacybeleid

Gegevens die wij verzamelen

Naam, e-mail, telefoon, adres, orderdetails, betaalstatus, supportberichten en technische gegevens zoals IP, browser, apparaat en cookies.

Gebruik van gegevens

Wij gebruiken gegevens voor orders, betaling, verzending, tracking, support, fraudepreventie en checkout-verbetering.

Customer Support AI And Media

Text support messages may be processed by configured artificial-intelligence providers to help answer store-related questions. Customer images are sent for AI analysis only after a separate per-image confirmation. Voice messages from connected social channels are sent for transcription only when the feature is enabled and our documented notice, legal basis, provider, cross-border transfer, and retention requirements have been confirmed. You can decline image analysis and ask for human support.

Betaling en veiligheid

Betalingen lopen via providers. Wij bewaren niet bewust volledige kaartnummers en beperken interne toegang.

Logistieke partners

Voor levering kunnen noodzakelijke gegevens worden gedeeld met vervoerders, douane en logistieke dienstverleners.

Cookies en bewaartermijn

Cookies helpen winkelwagen, sessie, taal, valuta, analyse en support. Ordergegevens kunnen worden bewaard voor service, boekhouding, fraudepreventie en wettelijke plichten.

Data Retention

Order and invoice records may be kept as long as needed for customer service, accounting, tax, fraud prevention, and legal compliance. Support messages may be retained to resolve future order questions.

Your Choices

You can contact us to request access, correction, or deletion of personal information where applicable. Some order records may need to be retained for legitimate business or legal reasons.