Return & Refund Policy

No Reason Return Is Not Supported

We do not support no-reason returns or no-reason refunds. Wholesale orders are prepared for business purchasing, mixed stock, and resale planning, so buyers should confirm product, size, quantity, and customization details before payment.

When We Support Return Or Refund

If the problem was caused by us, we support a reasonable return, replacement, refund, or partial refund. Examples include wrong product sent, wrong size sent, obvious quality defect, incorrect custom name or number caused by our processing error, or missing items confirmed by packing records.

When Refund Or Return Is Not Supported

If the issue was not caused by us, refund and return are not supported. This includes ordering the wrong size, changing your mind, slow local customs processing, buyer address mistakes, buyer refusing delivery, incorrect customization details provided by the buyer, or products already used, washed, altered, or resold.

Return Shipping Cost

If the return is not caused by our mistake, original shipping cost is not refundable and the buyer must pay the return shipping cost. If the issue is confirmed as our mistake, we will discuss the most practical solution based on order value, destination, and product condition.

Customized Products

Customized jerseys, names, numbers, patches, and made-for-order items cannot be returned unless the error was caused by us. Buyers must check spelling, number, patch, size, and quantity carefully before confirming production.

Prohibited Or Restricted Packages

If a package is prohibited, restricted, seized, rejected, or cannot be delivered due to destination rules, customs restrictions, buyer information, or local delivery issues, a free reshipment is not guaranteed. For a normal order without shipping insurance, the buyer needs to pay 50% of the original order amount before the first reshipment. If the second shipment is still prohibited or rejected, we will not resend again; the buyer needs to place a new order.

Shipping Insurance Protection

Shipping insurance costs 20% of the order product and shipping total and can be added at checkout. For an insured order, if the package is prohibited by customs, we will resend once for free. If the second shipment is also prohibited, the order follows the normal policy: the buyer needs to pay 50% of the original order amount before another reshipment can be arranged.

Claim Time

Please contact us within 7 days after delivery if there is a problem. Include order number, photos of the product, package label, size tag, customization details, and a clear description of the issue. Claims without evidence may not be accepted.